Effective Date: 25 September 2026

1300 Cabs Airport is committed to providing reliable transportation services. We understand that plans can change, and this Cancellation and Refund Policy outlines our terms regarding booking cancellations and refund requests for services booked through 1300cabs-airport.com.

Cancellation Policy

We strive to accommodate our customers while ensuring our drivers are compensated for their time. You may cancel your booking under the following conditions:

• Standard Bookings: Cancellations made at least 2 hours prior to the scheduled pickup time are eligible for a full cancellation without any charges.
• Late Cancellations: Cancellations made less than 2 hours before the scheduled pickup time may incur a cancellation fee equivalent to the base fare or a designated portion of the trip cost.
• No-Shows: If the passenger fails to show up at the designated pickup location within 15 minutes of the scheduled time without prior notification, it will be considered a no-show, and no refund will be provided.

Refund Policy

Refund requests are reviewed on a case-by-case basis to ensure fairness. You may be eligible for a refund under specific circumstances:

• Service Failures: If a vehicle fails to arrive due to our error or an unresolvable dispatch issue, you will receive a 100% refund of any prepaid amounts.
• Prepaid Bookings: For rides paid in advance online, approved refunds will be processed back to the original method of payment within 5 to 10 business days.
• Disputed Charges: If you believe you were incorrectly charged, you must notify us within 7 days of the transaction date with relevant booking details.

How to Cancel or Request a Refund

To cancel a booking or inquire about a refund, please reach out to our customer support team through the following methods:

• By Phone: Call our customer service hotline immediately to notify us of an urgent cancellation.
• Online Contact: Submit your request through our official contact us page with your booking reference number.

Policy Updates

We may update this Cancellation and Refund Policy from time to time to reflect changes in our operational procedures. Please check this page periodically for any updates.